Building trust with the "Be a STAR" method

The "Be a STAR" method of building trust divides the necessary trust-building behaviors into four action areas:
Be supportive

  • Support your teammates.
  • Acknowledge the skills and contributions of teammates.
  • Demonstrate loyalty to your team.
  • Give credit where it's due.
  • Show you value your teammates' input.
  • Let team members know you think they're competent.
  • Involve your teammates in what you're doing.
  • Help team members learn new skills.
  • Give other team members responsibility.
  • Let team members make decisions for themselves.
  • Avoid speaking badly about teammates to non-team members.

Be truthful

  • Be trustworthy in your communications.
  • Say what you mean and mean what you say.
  • Give constructive feedback.
  • Admit mistakes.
  • Maintain confidences.

Be accountable

  • Don't shift the blame to someone else.
  • Admit and take responsibility for your mistakes.
  • Perceive everyone's mistakes, including your own, as team mistakes.
  • Share the responsibility for everyone's actions.
  • Address problems as a team.
  • Learn from mistakes and then move on.

Be reliable

  • Be consistent in matters both large and small.
  • Follow through on commitments.
  • Walk the talk.