Monitoring Siebel CRM application using RUEI Oracle Real User Experience Insight.

Oracle has introduced new monitoring tool for siebe administrators to monitor and resolve the issues well before the users calling about the problem.

RUEI has following features:

Geo-location Reporting

Enterprise Manager console data presentation

Executive dashboards

Extensive KPI and SLA monitoring

Full alerting capabilities

Replay of Full User Sessions

Integrated Diagnostics

User Flow performance analyses

reference an EAI Value Map in an integration field map source expression

The requirement is to convert a field value from it’s external representation into it’s internal representation and visa versa by referencing a EAI Value Map in a Data Map.

According to the information included in eAI Volume IV: Business Processes and Rules, Data Mapping Using Scripts, EAI Value Maps, the functions EAIGetValueMap, EAILookupSiebel and EAILookupExternal work on the EAI data map tables.

Increase Error Code Process property text lenght for Siebel Workflow

Here are the steps to Increase Error Code Process property text lenght for Siebel Workflow :

1.    Login to Siebel tools using SADMIN/SADMIN.
2.    Navigate to object definition "Business Component".
3.    Search for the Name "Repository WF Step" which is based on Table "S_WFR_STP".
4.    Now go to Field definition and search for the field "Error Code" which is based on Column "ERROR_CD".

Techniques to display the CTI Call Data in Siebel Application

While integrating Siebel and CTI with products like Avaya or CISCO typically clients will have following types of requirement:

- Create a customer control on the CTI toolbar and populate it with Call Data
- Present Call Data to the agent for the duration of a call
- Inform the agent at the beginning of the ANI or Language of the caller

 

Disable ST eScript engine

To disable ST eScript engine by setting the Enable ST Script Engine system preference. To do this: Log into Siebel Tools: 

  1. Navigate to Screen menu option, then choose System Administration > System Preferences option.

 

  1. Select Enable ST Script Engine system preference and set the value to FALSE.

 Or log into Siebel application: 

How Should Client Side Logging Be Set?

Using the SIEBEL_LOG_EVENTS environment variable, you can set what kind of information is collected. You should set this environment variable temporarily while troubleshooting any behaviors. When running the Siebel client in a production environment, you should not set this environment variable because it will affect performance and disk space.

Troubleshooting – Common Workflow Errors

The following lists some commonly encountered errors for Workflow Process Manager.

1. Problem: You activated your workflow but it is not executing

Solution: Verify if <Reload Runtime Events> performed. In order to tell if a process has been triggered, Turn workflow logging (EngInv, DfnLoad, StpExec, PrcExec) on. See the Business Process Administration Guide in Siebel Bookshelf for procedures on how to do this.

Actuate e.Report Designer File types

Actuate has 5 types of files namely, basic source (.bas) files design (.rod) files executable (.rox) files library (.rol) files report document (.roi) files Basic Source (.bas) Files Basic source files contain Actuate Basic code associated with a specific report design. You can store source files in the Encyclopedia as backups or to share with other developers. You can open and edit a source file only on the desktop environment.
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