If you’re having difficulty with your Sky remote control, the following checklist can help you identify the problem.
Check the basicsics
Batteries: Do your batteries need replacing? If the light on your Sky remote no longer flashes when you press a button, insert a new set of batteries to see if this resolves your issue.
Select correct mode: Depending on whether you’re trying to control your Sky+ box or your TV, make sure your remote is set to the correct mode. To control your Sky+ box, press sky before pressing any other buttons; to control your TV, press tv.
Check your sensor: Make sure there’s nothing blocking the line of sight between your Sky+ box and your remote.
Make sure your TV is tuned to Sky: It may sound obvious, but if you're trying to control your Sky+ box with your remote and it's not responding, check that your TV is set to the right output for your Sky TV.
Reset Sky remote
if your Sky remote’s still not working, try resetting it by following these steps:
If you live in the Republic of Ireland call us on:
0818 719 819
Calls to Sky contact centres are free for Sky Talk customers. If you’re not with Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers and are included in your calls package. If you don’t have a calls package, charges may apply and vary by provider. BT customers pay 9.58p per minute and 15.97p connection. Calls in the Republic of Ireland cost up to 5.3c /min (plus 9.7c connection fee) for Eircom customers. Calls from other providers will vary.