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Mobile CRM Apps To Grow 500% By 2014: Gartner Research

Gartner Research is reporting mobile CRM apps will grow 500 percent by 2014, another sign of a shifting market that has more to do with work getting done in the cloud more so than from a server behind the firewall.

This is buttressed by Gartner’s news that SaaS providers will represent more than 50 percent of profits in the CRM market by 2016 and the steep decline in PC shipments that Gartner  reported yesterday.

NICE systems has released CRM Analytics

Leading provider of call center voice operations software maker, NICE Systems has released customer engagement analytics platform, which combines interaction and transaction analytics. The platform allows organizations to capture and analyze big data generated by cross-channel customer touch points and map the entire customer life cycle.

What is Fusion Applications?

A service-oriented architecture - which Oracle claims gives users the ability to uniquely manage functions across a heterogeneous environment.

A role-based user experience - that links exception-based processing, business intelligence, transactions and collaboration.

Embedded business intelligence - which Oracle says allows users to use BI within enterprise applications.

What does Oracle's release of Fusion Applications mean for its customers?

D&B Announces Availability of D&B360TM for Siebel CRM

D&B (NYSE: DNB), the world’s leading source of commercial information and insight on businesses, announced that D&B360 is now available for Oracle CRM On Demand and Oracle’s Siebel CRM. Now, Oracle customers can benefit from D&B’s data on more than 200 million global businesses and 53 million contacts, with information available where they need it – directly within the applications they use every day.

Oracle to build Siebel iPhone App

In a clear sign of the influence consumer mobile devices are having in the enterprise Oracle has flagged that it plans to make available iPad- and Android-compatible versions of its traditional ERP and CRM suites as well as its latest Fusion apps.

Speaking at Oracle OpenWorld 2011 in San Francisco, Steve Miranda, SVP, Oracle Applications Development said mobility was a major theme in Oracle’s application strategy.

An In-Depth Look at Oracle Fusion Applications

What does the formal launch of Fusion mean for existing Oracle CRM and ERP users?

A year ago, Oracle (NASDAQ: CEO) Larry Ellison made a big splash at the 2010 Oracle OpenWorld about the company's Fusion middeware and application platform. He said it would be rolled out carefully to ensure it was fully ready for the enterprise.

Oracle announces public cloud to host long-awaited Fusion applications

Oracle has launched a public cloud to host the company's long-awaited Fusion applications.

Oracle has made Fusion applications available to 100 early-adopter customers after six years in development.

The applications comprise around 100 products from Oracle's JD Edwards, E-Business Suite, PeopleSoft and Siebel systems, with business intelligence embedded into the applications.