Tips for Non-verbal Communication

  • Put a smile in your voice.
  • React like it's your best friend on the phone.
  • Start smiling before you answer the telephone.
  • Think of every call as a welcome break.
  • Sit up straight with both feet on the floor.
  • Don't slouch.
  • Treat callers with respect.
  • Focus on what you can do.
  • Don't take your problems out on a caller.
  • Try to project a perky, positive, and upbeat image.