The "Be a STAR" method of building trust divides the necessary trust-building behaviors into four action areas:
Be supportive
- Support your teammates.
- Acknowledge the skills and contributions of teammates.
- Demonstrate loyalty to your team.
- Give credit where it's due.
- Show you value your teammates' input.
- Let team members know you think they're competent.
- Involve your teammates in what you're doing.
- Help team members learn new skills.
- Give other team members responsibility.
- Let team members make decisions for themselves.
- Avoid speaking badly about teammates to non-team members.
Be truthful
- Be trustworthy in your communications.
- Say what you mean and mean what you say.
- Give constructive feedback.
- Admit mistakes.
- Maintain confidences.
Be accountable
- Don't shift the blame to someone else.
- Admit and take responsibility for your mistakes.
- Perceive everyone's mistakes, including your own, as team mistakes.
- Share the responsibility for everyone's actions.
- Address problems as a team.
- Learn from mistakes and then move on.
Be reliable
- Be consistent in matters both large and small.
- Follow through on commitments.
- Walk the talk.
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