The Spoken Word

Why Focus on Communicating Effectively?

To avoid:
  • Possibility of information being misunderstood or ignored
  • Information being communicated using the wrong method or at the wrong time or place
  • Negotiations and meetings that last forever
  • Criti

When to Speak and When to Listen

Unless you are listening to someone who is giving a speech, custom dictates that you take turns (not necessarily equal turns) talking and listening.

How should we Give Feedback

These are two types of feedback: Redirection and Reinforcement.

The Communication Process

Communication is the process of sharing our ideas, thoughts, and feelings with other people and having those ideas, thoughts, and feelings understood by the people we are talking with.

Why do We Give Feedback?

Within the workplace, we provide colleagues and team members information (feedback) about their acts in order to help them meet individual, group, and organizatio

Human behavior at work

How we behave in different circumstances and conditions can be termed in three ways:

The Individual as the Sender and Receiver

The human brain is built for conversation, but we achieve better results when we think strategically about listening and making a few simple, deliberate choices that support our conversational

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