As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.
Difficult behavior must be confronted quickly and firmly. Otherwise, it can affect team unity, creativity, and productivity. It can also have a negative effect on your credibility as the manager. Employees look to you to provide a safe and harmonious environment. If you fail to do so, they can lose respect for you.
A typical workplace is home to all different kinds of people. As a manager, you probably deal with varied personalities and a wide spectrum of behaviors every day. Sometimes, a person's behavior affects the performance and productivity of others. When this happens, it's important that you confront the person quickly and firmly.
Being able to recognize difficult behavior is the first step to resolving any problems it may cause.